Track Your Order
Order support
The next stop?
Playtime.
Your dispatch email is the place to start. Open its tracking link to follow the latest carrier updates.
Have a tracking number?
Follow your parcel.
Copy the carrier reference from your dispatch email, then enter it on 17TRACK.
You will visit an independent tracking website. Use your carrier tracking number, not your Pivoli order number.
Find your tracking link
Three steps to the latest update.
Open your confirmation or dispatch email. Check spam if you cannot find it.
Follow the order-status or tracking link in that message. Keep your private order link to yourself.
Several items may travel separately, with a tracking reference for each parcel.
Understanding a tracking update
The number is not recognised yet. What should I check?
Copy it exactly from the dispatch email and check that you are using the tracking reference rather than the order number. A newly created reference may not have a carrier scan yet. If you are unsure, contact us so we can check the dispatch status.
The parcel has not moved. Is it lost?
A gap between scans does not by itself confirm that a parcel is lost. Carrier handovers and international journeys can show gaps. If the expected delivery window has passed, or the carrier asks you to contact the sender, send us the order number and latest update.
The status says delivered, but I cannot find the parcel.
Check the delivery details, any designated safe place and whether someone at your address accepted it. If the parcel is still missing, contact us with your order number and the carrier update so we can investigate.
Only part of my order has arrived.
Your items may be travelling separately. Look for additional dispatch emails and tracking references. Contact us if you cannot identify which items belong to the remaining parcel.
We can check it with you
A question about the journey?
Email contact@pivolitoys.com with your order number, checkout email address and a short description of the issue. Do not send payment card details.