Frequently Asked Questions

We currently serve the United Kingdom, United States, Australia and Canada. Enter your complete delivery address at checkout to see the available service for your order. See shipping information for the current rules.

The store currently displays prices and takes payment in British pounds (GBP), including orders to the US, Australia and Canada. Your bank or payment provider may apply its own currency conversion rate or charges.

Product prices include applicable taxes. Shipping is shown separately where it applies. International customs duties or handling charges are separate from product taxes; see shipping information and review the checkout total before paying.

Contact contact@pivolitoys.com as soon as possible with your order number and the correction. We will check the order’s progress. A change cannot be guaranteed once processing or dispatch has advanced.

Check the inbox and spam folder for the email address used at checkout. If it is still missing, contact us with the purchaser’s name, approximate order date and checkout email. Please do not send payment card details.

Standard delivery is £4.99 on orders below £50 and free on orders of £50 or more after discounts, for the UK, US, Australia and Canada. Any available additional service is shown at checkout. See the full shipping information.

Orders are dispatched from our warehouse in China. An order containing several items may arrive in more than one parcel. Each parcel can have a separate tracking reference.

Please contact us before ordering if a particular date is essential. Arrival depends on the item, destination and carrier journey. We have not published a guaranteed Christmas delivery cut-off.

Use the order-status or tracking link in your confirmation or dispatch email. Our Track your order page explains where to find the reference and how to get help if updates are missing.

Items can travel in separate parcels. Check your dispatch emails for more than one tracking link. If you are unsure whether an item is still on the way, send us your order number and the name of the missing item.

Our returns policy provides a 30-day change-of-mind return period, subject to its conditions. Contact us first for the correct return instructions. Return postage for a change of mind is paid by the customer. Read the full returns and refunds policy before sending anything.

Contact us with your order number, a description of the problem and, where helpful, clear photographs. Stop using a damaged toy. We will review the issue and explain the appropriate next step under our returns policy and your applicable rights.

Read the product details and the selected option before adding to your basket. Some photographs show different variants or example constructions. Piece counts may include accessories as well as the main building pieces.

Use age collections to start browsing, then check the individual product’s recommendation and warnings. For play ideas and questions about open-ended or independent play, visit our parent play and learning guide.

Email contact@pivolitoys.com or use the contact form. Include the product name for a toy question and your order number for an existing purchase. Our legal business information is on the company details page.