Shipping information

Delivery destinations and charges

Available delivery destinations and shipping charges are shown at checkout before you pay. If your destination is not available, contact us before placing an order.

How orders are shipped

Pivoli Toys works with supply and fulfilment partners who dispatch products directly to customers. Items in the same order may be sent separately, and packages may have different tracking updates.

Delivery timing

Delivery time depends on the product, dispatch location, destination and carrier. Any estimate provided for your order is an estimate unless expressly described as a guaranteed service. Check the delivery information available when ordering, and contact us before purchasing if you need a gift for a specific date. We do not promise Christmas delivery without a confirmed delivery commitment for that order.

Tracking your order

When tracking is available, it is provided in your dispatch information. Carrier updates may take time to appear after a parcel is handed over. If a parcel appears delayed or tracking has stopped updating, email contact@pivolitoys.com with your order number.

Address details

Please check your full delivery address before paying. Contact us promptly if you spot an error; changes depend on the stage of fulfilment. We will explain any available options and costs before arranging a paid redelivery.

International deliveries

For an international shipment, taxes or import charges may depend on the destination and checkout arrangements. Review the charges shown for your order and contact us before buying if you need clarification.

Delivery problems

Contact us if an order arrives damaged, contains the wrong item or has not arrived. Keep the packaging and any useful photos so we can investigate with the fulfilment partner or carrier. This does not limit your statutory rights.