Privacy policy

Last updated: 16 September 2026

Pivoli Toys, operated by ELYSIUM COMPAGNY LLC, runs this store and website, including the related information, content, features, tools, products and services (the “Services”). Our store is powered by Shopify. This Privacy Policy explains how we collect, use and disclose personal information when you visit or use the Services, make a purchase or contact us. If this policy conflicts with our other terms, this policy governs the collection, processing and disclosure of personal information.

Personal information we collect

Personal information means information that identifies you or can reasonably be linked to you. It does not include information made anonymous so that it can no longer reasonably identify you. Depending on how you use the Services, where you live and what the law permits, we may collect:

• Contact details: your name, billing and delivery addresses, telephone number and email address.
• Payment and financial information: payment method, transaction details, payment confirmation and information processed by our payment providers when you pay. Do not send card details to our customer service email.
• Account information: your login details, preferences and settings, where you create an account.
• Transaction information: products you view, add to your basket, purchase, return, exchange or cancel, and your order history.
• Communications: information you send when contacting customer service or otherwise communicating with us.
• Device and usage information: your browser, device, network, IP address, identifiers and information about how and when you interact with the Services.

Where this information comes from

We collect information directly from you when you shop, create an account or contact us; automatically through the Services using cookies and similar technologies; from service providers acting on our behalf; and from business partners or other third parties where permitted.

How we use personal information

• Providing and improving the Services: to process payments and orders, arrange delivery, handle returns, maintain accounts, remember preferences, send order updates, provide product recommendations and improve the shopping experience.
• Marketing and advertising: to send promotional communications and show relevant advertisements, subject to applicable consent requirements and your choices.
• Security and fraud prevention: to authenticate accounts, protect transactions, investigate suspicious activity and protect the Services and their users. Keep your account credentials confidential.
• Customer support: to answer questions, resolve issues and communicate with you about your purchases.
• Legal purposes: to comply with applicable law and valid legal requests, establish or defend legal claims, and enforce our terms and policies.

When we share personal information

We may share information with Shopify and service providers that support our business, including payment processing, IT, hosting, analytics, customer support, fulfilment and shipping. Our suppliers and delivery partners receive the information needed to fulfil your order. We may also share information with business and marketing partners for permitted advertising, when you direct us to do so or give consent, with affiliates, and in connection with a business transaction, legal obligation or the protection of our rights and the rights of others.

Advertising partners use information under their own privacy notices. Depending on where you live, you may have the right to opt out of sharing or processing for targeted advertising. Use the privacy controls available on the Services or contact us to exercise your rights.

Our relationship with Shopify

Shopify hosts our store and processes information about your access to and use of the Services to provide and improve them. Information you submit may be shared with Shopify and service providers in countries other than your own. Where we use Shopify's enhanced features, Shopify may combine information from your interactions with our store, other merchants and Shopify to provide those features. Shopify is responsible for its processing for those purposes and for responding to applicable rights requests relating to that processing.

Learn more in Shopify's Privacy Policy. You can also visit Shopify's privacy portal to learn about or exercise rights relating to Shopify's use of your information.

Cookies and communication choices

The Services use cookies and similar technologies for functions such as keeping your basket, maintaining sessions, understanding usage and, where enabled and permitted, advertising. You can manage the privacy choices offered on the website and your browser settings. Disabling some cookies may affect how the Services work. Where consent is required for non-essential cookies or marketing, those activities are subject to that consent.

You can unsubscribe from promotional emails using the link in each message. We may still send non-promotional messages about your account, purchases or service enquiries. Where applicable privacy laws require it, supported opt-out preference signals such as Global Privacy Control will be treated as an opt-out request for the relevant device and browser, and account where it can be linked. Other browser “Do Not Track” signals may not be recognised.

Third-party websites

Links to third-party sites are provided for convenience. We do not control those sites or their privacy and security practices. Read their own policies before sharing information. Information you post publicly, including on social media, may be visible to others and used by them.

Children's information

The shopping Services are intended for adults purchasing products, rather than for children to provide personal information. We do not knowingly collect personal information from children below the age of majority in their jurisdiction. A parent or guardian who believes a child has provided information can contact us to request its deletion. We do not knowingly sell or share, as those terms are defined by applicable privacy laws, personal information of individuals under 16.

Security and retention

No security system or method of transmission can be guaranteed completely secure. Avoid sending sensitive information through unsecured channels. We retain personal information for as long as needed to manage accounts, provide the Services, comply with legal obligations, resolve disputes and enforce agreements. The period depends on the type of information and the purpose for keeping it.

Your rights

Depending on where you live and subject to legal exceptions, you may have rights to access or obtain information about your data, request correction or deletion, receive a portable copy, object to or restrict processing, withdraw consent, and opt out of a sale, sharing or processing for targeted advertising. Withdrawing consent does not affect processing that was lawful before you withdrew it.

You can make a request through the controls available on the Services or by contacting us. We will not discriminate against you for exercising a privacy right. We may need to verify your identity. Where permitted, an authorised agent may submit a request, with evidence of authority. We respond within the time limits required by applicable law.

Complaints

If you have a concern about how we use your information, contact us using the details below. Depending on where you live, you may also appeal our response or complain to the relevant data protection authority.

International transfers

We and our service providers may transfer, store and process information outside your country. Where information is transferred outside the United Kingdom or European Economic Area, we rely on recognised transfer mechanisms, such as applicable standard contractual clauses, unless the destination is recognised as providing adequate protection.

Changes to this policy

We may update this policy to reflect changes to our practices or operational, legal or regulatory requirements. We will post the revised version here, update the date and provide any notice required by law.

Contact and data controller

For questions about this policy or a privacy request, contact Pivoli Toys using the details below. ELYSIUM COMPAGNY LLC is the controller of the personal information we process for our business, where that concept applies.

ELYSIUM COMPAGNY LLC, trading as Pivoli Toys
8206 Louisiana Blvd NE Ste A #10165
Albuquerque, New Mexico 87113
United States

Email: contact@pivolitoys.com
Telephone: +1 (505) 273-3005